Support
Something not working, or a file that will not render? Email us.
One person reads this inbox, so a short message gets a faster answer than a long one.
What to include
- The reference code if one was on screen, e.g. SP-7F3K2Q. It points straight at what happened on our side.
- What you were doing, and what you expected instead.
- For an upload: the file type (PNG, JPG, WAV, MP3, MP4, Lottie JSON) and roughly how large it is. Please do not attach the file unless we ask.
- Which browser and device, and whether it is the web studio or the app.
Account and data requests
Deleting your account, removing old uploads, or exporting your data is not self-serve yet. Email contact@mosesmawila.de and say which one you need.
Renders that fail
Rendering happens in your browser, so a render that dies usually says why on screen: an unsupported codec, a crop that leaves nothing to draw, or a clip that is too large. Quoting that message is the fastest way for us to place it.
Legal
Our Impressum and Datenschutz pages carry the company contact details and how we handle your data.